Frequently Asked Questions


Q:  What tests are performed during a FREE in-home water analysis?

A:  The FREE in-home water analysis tests for hardness, iron, pH, and total dissolved solids. It is important that a Kinetico water test be in the home rather than you bringing the water to our office.  By completing the test at your home our water professional is able to see the water as it comes from the tap.  The quality of the water may change as it flows.  Included in the FREE in-home water analysis is also a plumbing audit.  The Quality Water Northwest water specialist will review the plumbing layout of the home.  This will help him determine the best place for installation of the water treatment system, type of piping and parts needed for the installation as well as help you receive a more accurate estimate. Extremely poor water conditions may require additional testing from an outside lab. Additional costs may apply. Schedule your FREE in-home water analysis now.

Q:  What is included in a Kinetico Warranty?

A:  Kinetico Water Systems have the best warranty in the industry. 10 years on all parts, including Macolite filtration media, ion exchange resin*, and Kinetico by-pass valves and pre-filter assemblies, except as otherwise noted. 10 years on the polyglass resin/ media tanks and regenerant storage tanks. 7 years on the 2060f Sulfar Guard.  For a detailed listing of all residential warranty coverage
click here. The Powerline and AquaKinetic Series are covered under separate warranty.  To view the Powerline and AquaKinetic Series Warranty click here.  To commercial warranty coverage click here. *See warranty coverage link for details.
Q:  It feels like I can't get the soap off of my skin when I wash with soft water.
A:  When you wash in soft water, you feel your skin the way it's supposed to feel, clean and silky smooth. According to the U.C. Berkeley Wellness Letter, when you wash in hard water, the soap you're using reacts with the hardness minerals in the water "to form an insoluble residue that's difficult to wash away." The "squeaky" feel/sound many people associate with being clean is, in fact, your skin sticking because of this residue. Soft water rinses your skin and hair more cleanly than hard water and doesn't leave a soap or shampoo residue behind.   Hard water contains a lot of calcium and/or magnesium. As you bath in standard hard water, the calcium and magnesium strip the natural oils off of your skin and hair. You feel cleaner because your skin is dryer making it feel squeaky clean. That 'squeak' you feel is from lack of oil, just like in machinery. I would imagine a car engine is much cleaner without oil in it, but it wont last long.

When you run water through a water softener, the calcium and magnesium is removed. Now when you bath, the natural oil is left behind and your skin and hair is softer, more protected from the elements. People that use soft water consistently enjoy the "truly clean" feeling they get when washing with it.  View the full line of non-electric, efficient and effective Kinetico Water Softeners.

Q:  Can salt from water softener discharge effect my septic system?

A:  According to a report issued by the Water Quality Research Council, water softeners do not have any detrimental effect on septic systems and may actually enhance their performance in certain situations by encouraging the growth of additional bacteria. In fact, the flow from the softener is typically less than the wastewater discharged from an automatic washing machine. The studies credited the high levels of calcium and magnesium present (in the flow that results when the softener cleans itself) with improving soil percolation in many instances. These studies were conducted by scientists at the University of Wisconsin, Madison, and NSF International.  To view a report from the Quality Water Association click here.

Q:  Will salt from a water softener damage my plants?

A:  Some plants are effected more than others to sodium.  There are very low levels of salt added to softened water (about 7 mg/l per grain of hardness), and this extremely low level is usually not a factor in plant development. Indoor plants may be effected by soft water more than exterior trees and shrubs.  Interior plants live in a small pots and the sodium levels in the soil can increase over time.  If your plant allows, water your plant over a sink and apply a large amount of water to flush out the old salts, thus reducing a build-up. Leach additional salts by occasionally water using rainwater or unsoftened water. Potassium may be used instead of sodium if this is a concern. Order or schedule a potassium delivery

Q: Why is my water rust colored?

A:  Iron in your water can cause rust colored water and even cause rust, orange or even black colored stains on water using appliances, sinks, toilets, showers and even clothing. Heavy rust in the water can cause the water to have a metal or iron taste.  Iron in your water can be removed with a Kinetico Whole House Water Filtration system or Specialty Iron Filter in conjunction with a Kinetico Water Softener.  Quality Water Northwest can test your water for FREE to determine how much and what type of iron is in your water. By doing this test Quality Water Northwest can design a system that fits your water needs.  Schedule a FREE in-home water analysis now!

There are two types of iron:

1) Soluble
"Clear water" iron, is the most common form and the one that creates the most complaints by water users. This type of iron is identified after you've poured a glass,of cold clear water. If allowed to stand for a few minutes, reddish brown particles will appear in the glass and eventually settle to the bottom.
2) Insoluble
When insoluble iron, or "red water" iron is poured into a glass, it appears rusty or has a red or yellow color. Insoluble iron can create serious taste and appearance problems for the water user.

Because iron combines with different naturally occurring acids, it may also exist as an organic complex. A combination of acid and iron, or organic iron, can be found in shallow wells and surface water. Although this kind of iron can be colorless, it is usually yellow or brown.

Finally, when iron exists along with certain kinds of bacteria, problems can become even worse. Iron bacteria consume iron to survive and leave a reddish brown or yellow slime that can clog plumbing and cause an offensive odor. You may notice this slime or sludge in your toilet tank when you remove the lid.

Q:  What causes orange staines in my sink and toilet?

A:  See above answer.

Q: How will I know when it is time to add salt?

A: Lift the lid of the brine tank to check the level of salt. If you can see water, it is time to add salt or potassium. You can add salt anytime there is enough room to accommodate at least one bag. However, keep in mind that keeping the brine tank completely full of salt can contribute to salt bridging.

Q:  How often should I add salt to by softener?

A: The amount of salt or potassium your system uses depends on your quality of water and how much water your household uses.  A common household of 4 will usually use about 40 lbs per month. Adding one bag per month is usually advisable.  Remember to fill your brine tank before you go on vacation.  A softening system that runs out of salt will use extra salt once the brine tank is filled. Schedule your salt delivery here.

Q:  My water softener is not using enough salt. What can be wrong? 

A:  The amount of salt or potassium your Kinetico Water Softener uses is determined by the quality of your water and how much water your household is using.  If you have been on vacation you will have used let salt in that time period.

Q:  My water softener is using too much salt?  What can be wrong?

A:  The amount of salt or potassium your Kinetico Water Softener uses is determined by the quality of your water and how much water your household is using.  If you have had extra people in your home or if your water softener is connected to your homes exterior irrigation system you may be using a high amount of salt.  A leaking or running toilet or dripping faucet can cause your softening system to use additional salt or potassium.  For additional information see "How can a leaking toilet effect my water softener".

Q:  My water softener seems to be regenerating more frequently. Is this normal?

A:  Your Kinetico system is demand-operated, adjusting automatically to your water usage. If you do not think that your water usage has increased due to extra house guests, additional laundry or some other reason, check for any leaking plumbing, running toilets, dripping faucets; all of which can contribute to more frequent regenerations.

Q: My water does not seem to be soft. How can I be sure that my system is regenerating properly?

A: Be sure that the water supply to the softener is not by-passed. The water can be tested for hardness.

Q:  What maintenance is required on my softener?

A:  Very little maintenance is required of your Kinetico Water Softener.  Most Kinetico systems are non-electric and the system design eliminates the need for a timer, solenoid and microprocessor which means means there less to go wrong.  The most important preventative maintenance that you can do is to keep the brine tank full of salt.  Letting the brine tank run out of salt will cause the system to use an extreme amount of salt once it is filled. If your unit uses a filtration system in conjunction with the softening system, changing the filters on a regular basis will be required.  Depending on the quality of your water and how much water your household uses will depend on when you will need to change your filters.  In most homes, filters are changed every 3 to 6 months.  After 10-15 years of use the lifespan of the resin in your softener will need to be changed.  Click here to schedule a service call or click here to order replacement filters

Q:  Where can I purchase filters for my Kinetico drinking water system?

A:  Most Kinetico filters can be purchased at Quality Water Northwest.  By visiting our replacement filter page we have made it a quick and easy process to order your replacement filters.  Older filters may not be shown on this page but please feel free to call our office to find out more about the filters available.  Please call 800 or order filters by clicking here.

Q:  What is a salt-less water softening system?

A:  Salt-free systems are being becoming popular and are being marketed as water softeners but the simple fact is that they are not. The "salt-free" systems you hear about are really “descalers” or “anti-scale” systems. They don’t truly soften the water by removing the unwanted dissolved rock (and iron) from the water. They are designed to disrupt the water molecules so the dissolved rock doesn’t stick to your pipes and fixtures as much. You will still have water spots on your fixtures and shower doors as the calcium is not being removed from the water.  If you want all the benefits of silky soft water you still need a water softener that uses salt or salt substitute as a regenerate. Call Quality Water Northwest to learn more about descalers and the truth about salt-less systems.  Click here to learn about the benefits of a Kinetico non-electric water softener.  There is a Kinetico softener for every budget. Ask about the Good-Better-Best options.

Q:  How can a leaking toilet effect by water softener?

A:  A leaking toilet means that the toilet is not shutting off completely.  Perhaps it will stop and then start again suddenly.  A leaking or running toilet is continuously using soft water.  Besides wasting a lot of water, a leaking toilet will cause your water softener to use more salt than needed. Leaks in your plumbing or dripping faucets can be common and can also contribute to this problem. 

Q:  What can cause low water pressure from my K5 Drinking Water System?

A:  A reduction in water pressure can indicate that it is time to change one or more filters. Installation of a K5 upgrade kit maybe necessary if the problem persists.  Contact a service technician at Quality Water Northwest to find more about this option.

Q:  Why is there calcium or water spots on my shower doors?

A: Most homes have hard water, including those on municipal water supplies. Exactly how hard your water is will vary depending on where you live. Hard water is caused by groundwater dissolving and carrying away minerals, most often calcium, magnesium and iron, from rock.

When hard water comes in contact with heating elements, or hot surfaces, it forms “scale” that builds up and shortens the life of water-using appliances like your water heater. Hard water also leaves deposits on your plumbing fixtures, tubs, sinks, dishes, silverware and glassware that are virtually impossible to clean. With hard water, soaps and detergents aren’t rinsed completely away, leaving a soap residue in your tub and shower (bathtub ring), on your laundry and even on you. Water softeners remove the hardness minerals and some forms of iron.  A non-electric Kinetico Water Softener is the easiest way to remove this problem from you life.  To learn more about our full line of Kinetico Water Softeners click here.  Also visit

Kinetico declorinator
Tasting too much chlorine?
A Kinetico declorinator effectively removes chlorine from your drinking water.

Learn more and receive a FREE quote for your families drinking water. CLICK HERE.







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